Refund Policy

Version 2026-11-01. Last updated 2026-11-01.

This text is published in English, Greek, Russian, Ukrainian, Spanish, Brazilian Portuguese and Polish. The English text is the binding version; the translations are provided for convenience, and where a translation differs from the English text, the English text governs.

This policy explains what happens when you pay us, and how you get your money back if you change your mind. Each game decides whether it sells anything, and that game's own pages say so. Please read this policy before you buy.

Who you are buying from

You are buying from Menaris Network, at menaris.net.

For anything about this policy, your account or a purchase, open a support ticket from your account or ask us on our Discord (the link is at the bottom of every page).

What this policy covers

This policy covers anything you buy from us with real-world money on this network. A purchase on the official marketplace, where you buy from another player, is covered in its own section below.

Before you pay, we show you what you are buying, its price in real-world currency and how it is delivered. This is an electronically supplied service. We are established in Greece and we are not yet registered for the Union One-Stop Shop. Until we register, or until our sales to consumers in other EU countries pass the EUR 10,000 cross-border threshold, Greek VAT applies; from then, VAT is charged at the rate of your own country, and a new version of this policy will say so. Payments are taken through the payment providers named on the checkout page. Your card and account details are handled by those providers; we never see or store a card number.

Your 14-day right of withdrawal

You may withdraw from a purchase within 14 days of the day you paid for it, without giving any reason, and you will get back the full price you paid.

We refund a withdrawal ourselves, through the payment provider you paid with, to the card or account you paid from, without any fee and within 14 days of receiving your notice.

When we refund a purchase, we end or remove what it gave you, even if you have already used part of it.

After those 14 days the right of withdrawal ends. That does not affect the rights you have if the service is not supplied as described. Those rights are set by law, we cannot sign them away here, and they are not limited by anything in this policy. If something you paid for is not what we said it was, open a support ticket and we will put it right.

How to withdraw

Tell us before the 14 days end. Open a support ticket from your account and say that you are withdrawing from a purchase. Give the date and the amount of the payment so that we can find it. Your notice is in time if you send it before the 14 days are over.

Any clear statement is enough. You may use the form below, but you do not have to.

• To: Menaris Network, menaris.net
• I hereby give notice that I withdraw from my contract for the following purchase:
• Paid on (date), amount paid:
• Name and email address of my account:
• Date:

A balance inside the service

A game may sell a balance that you spend inside the service rather than an item. If you hold one, this applies to it.

Your balance is a non-transferable, non-redeemable licence to access content; it has no cash value, it cannot be exchanged between users or for money, and it is usable only within the games and services of this network.

There is no cash-out of a balance. The one way money comes back is the refund of a purchase you withdraw from within its 14 days, described above.

Purchases on the official marketplace

Where a game has the official Menaris marketplace, you can buy an account, a character or an item from another player there. You pay us, we keep a fee that is shown before the sale, and we pay the seller the rest. The marketplace's own conditions say how a sale is delivered and what happens if it is not. They are published with the marketplace, and they are part of this policy.

A trade between players for real money anywhere else is at your own risk. We take no part in it, and we cannot get your money back.

Expiry

Nothing you buy expires unless its offer said so before you paid. If we ever introduce an expiry, we will announce it in a new version of this policy, and it will apply only to purchases made after that new version takes effect.

Age and authorisation

You must be 18 or over to make a purchase. Your age is calculated from the date of birth on your account at the moment you pay. A date of birth can be corrected once, through support, with a written reason; you cannot change it yourself.

Every purchase must be authorised by the account holder. Do not let anyone else pay from your account, and do not pay from an account that is not yours. If you think a payment was made from your account without your authorisation, open a support ticket straight away.

A verified email address is required before any purchase.

If something has gone wrong

Open a support ticket. Support tickets are our official two-way channel, and they are the faster route to an actual fix: we can see your purchase and act on it directly.

You are also free to raise a dispute with your bank or your payment provider. Doing so is never punished. We do not suspend accounts, remove purchases, block characters or restrict access because a player raised a dispute.

Changes to this policy

If this policy changes, we publish a new version with a new date. The version that applies to a purchase is the version that was published when you made it. A new version never changes a purchase you have already made.